What is that and why is that here and most importantly how is eMusic (the site) to know that you (or rather she) clicked cancel on a client based program that takes place AFTER YOU DOWNLOADED THE TRACK (i.e. the emp/emx file) from the eMusic Server.

More importantly, why am I taking up more of the 17dots reader’s time to rant about why Barbara has posted this???

Because I have no idea what she is asking eMusic to reconsider, nor what it has to do with a)the New eMusic and/or b)17dots (the eMusic EDITORIAL staff). LOL

(Yes!! I remembered the spellcheck, this time.)

Like many others…I listen to Pandora.com When I hear something on Pandora I then go to emusic to try and find the song … which isn’t always convenient or easy. I wish emusic and Pandora worked together in a way that would speed up the process of finding Pandoa songs on emusic and/or make it easier for me to know whether or not the music is available on emusic.

How about enabling emusic subscribers to add/remove various “modules” to their emusic portal (Add Pandora widget, delete youtube widget, add last.fm widget, add currently playing artists touring schedule widget, add my email to currently playing artists mailing list widget

How about some sort of SlimDevices/logitech Squeezebox & squeezenetwork integration?

Looking forward to more updates…it’s about time the site was updated.

I love being able to preview songs in page! (Even though that’s been there for a while, I thought I’d mention it.)

I *really* miss the users lists. I can’t tell you how many discs I’ve downloaded by checking out what someone else recommends.

I also really like the suggestion of linking to a discounted physical CD if you’ve downloaded the MP3s from eMusic.

Will you be updating the album art for ‘older’ discs that only have the tiny thumbnails of yore? I hope so. Also, I’d rather see a tiny thumb on an album page than a giant, no artwork available FPO image.

I have a wide monitor, so the wide layout doesn’t bother me that much, but I can see where it would be irksome to those with 1024px wide displays.

Now all the non-album pages, need to get updated too.

Thursday, July 24, 2008
11:12 AM

Chuck-eMusic Customer Support has joined this session!

Connected with Chuck-eMusic Customer Support

Hello, barbara! Thank you for contacting eMusic. I’ll be assisting you today.

hi thanks for chatting with me.

To verify security for your account, can you provide the last 8 digits of the credit card you used to register for eMusic?

I don’t have it handy. Besides, it was a debit card.

Access your account, we need the last 8 digits of the credit card number you used to register.

****
we need the last 8 digits

now I have to go find my purse, hold on. (grumble, grumble)

**** ****

Please hold while I access your account.

otay

he number of remaining downloads you are seeing in your account matches our records of your remaining downloads.

From here, you can review what’s already been downloaded from your account. You can also re-download your tracks without losing credits.

so what I cancelled still counts toward my free 50 downloads?

Once you click on a track it is debited from your account.

Once you click on a track or album to download, your account is debited at that time even if your download does not complete.

Once you have selected a track from eMusic, you are allowed to re-download it as many times as you like without losing download credits provided that the album is still available through eMusic and your account is active.

In order to re-download tracks or view what tracks you have downloaded, please follow these steps:

1. Log in to your eMusic account.

this does not make me happy

2. Click on the Your Profile tab on the homepage.

3. Click on the Downloads button.

4. Select the Artists, Albums and Tracks you wish to download from the list provided. If you wish to download an entire album, you may do so by clicking each arrow next to the tracks.

5. Click on the album you wish to download tracks from.

6. Click the blue arrow located next to the track name you are interested in.

I don’t want download credits – I want other tracks. I don’t want the ones that I cancelled, that is why they are cancelled.

…if these downloads are not removed from the que, then they are really not cancelled, they are delayed.

..I feel as if I have been mislead. Now I understand what you have offered me is free, and I thank you for that, I would not have signed up for a free trial of 24 songs. I would not have wasted my time.

you have given me instructions that does not solve this problem. how about some real dialog here in this chat room. Can I chat with your boss for a little while?

We are able to offer only one free trial subscription per person. If we were to offer multiple or unlimited free trials to customers, we would be unable to remain in business as we would be giving out an infinite number of free songs. Allowing people to sign up for multiple free trials would restrict our ability to provide downloads at such a low cost to paying subscribers.

We apologize for the inconvenience.

I do not want more than one free trial. That is not what I am asking for. I do not want multiple or unlimited free trials. That is not what I am asking for. I want you to remain in business. I am a rabid capitalist. I don’t want an infinite number of free songs, I am slightly insulted that you would think that is what I want. I do not want to sign up for multiple free trials.

I want you to honor your agreement to provide a free trial subscription that includes 50 downloads.

We are sorry we were unable to resolve this issue to your satisfaction.

right now I have 24 downloads. my account states that I have ten more downloads. this would equal 34 free downloads instead of the 50 you have contracted to provide for me.

why are you giving up on resolving this problem?

I like the new format, as well, but there are some things I still have to get used to.

Firstly, the album pages are a little loud. I’m not sure that repeating images (doubling them) in the “Discover” section is necessary when there is now so much stuff to take in on a given page.

I liked the pick sign with a check mark, which still appears next to albums in lists and charts, but now it’s a word in a green box on the album page. (I tend to rely on the eMu staff’s opinion pretty heavily, so I’ve come to zero in on that “pick” sign.) I’ll get used to this, but that check mark was an easy to spot identifier for me.

I miss not seeing the user playlists in which a given album appears, but I understand that that will be reintegrated at some point.

I find the ratings a little confusing. Some stars are green, others light gray, others dark gray, others yellow. I think I have it figured out, but I think that using yellow across the board instead of dark gray (to denote how others have rated an album) makes more sense to me. If you look at the page for the Mekons’ _Fear and Whiskey_ (I don’t know how to make hyperlinks here at 17dots. Are there instructions anywhere?), it’s unclear whether any of the reviewers under “You Say…” have yet rated the album, since all 5 stars appear a neutral gray.

I like the “Dig Deeper” section. I often find myself heading over to wikipedia for more information about an artists anyway, so having the window floating over the page is both helpful and makes for a cool effect. (But the one for the Pixies’ _Doolittle_ is wrong; it describes another band called The Pixies Three, so I imagine these wikipedia entries are somehow being selected automatically, and perhaps many will be wrong until humans intervene to correct such mistakes.) On that note, I’d like to see wikipedia links to artists from the artist pages, and wikipedia links to albums from the album pages, but this sort of integration may not be so easily implemented.

I see that the allmusic.com review is still the default for many album/artist descriptions, and that now they are titled “They Say…” These are replaced with “We Say…” once an eMusic staffer writes a review or description. But why not include We Say, You Say, and They Say as a matter of course for all album pages? It seems like more information is better, and one could to toggle the “They Say,” “We Say,” “You Say” sections closed to make the page cleaner.

Finally, I’m happy that hi-res artwork is being added to pages, although I still have iTunes do most of that work for me.

Overall, however, the new album pages look good and are more useful. I haven’t messed around with the Post to the Web feature–it isn’t clear to me *what* will post, but I’ll give it a shot sometime and see what happens.

I think the next step (after attending to the microscopic font on the message boards) would be to add some social networking features here. Private messaging; the ability to share artists, albums, and songs with other eMusikers; custom avatars; groups; etc.–these all seem pretty standard to sites like this one, and they’ve been used to a greater or lesser degree at lala.com and amiestreet.com.

Oh, and while I’m generating suggestions: it sure would be nice if you could find the band !!! when you enter !!! into eMu’s search bar.

I hear this all the time, BTW.