Comments on: na (sort of): Of Montreal http://17dots.com/2007/11/09/na-sort-of-of-montreal/ notes from the digital underground Wed, 08 Feb 2012 15:55:19 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: caleb http://17dots.com/2007/11/09/na-sort-of-of-montreal/comment-page-1/#comment-10132 caleb Mon, 12 Nov 2007 07:31:40 +0000 http://17dots.com/2007/11/09/na-sort-of-of-montreal/#comment-10132 In addition to being a (very happy) CD Baby subscriber, i'm also a musician. For the past six months, i've been trying to get my newest album up on eMusic through CD Baby. After the first three months, i talked to a customer service representative at CD Baby, who said that eMusic now would only post albums from artists that specifically requested it. So, i was a little disappointed, but i went ahead and requested it back at the very beginning of August, believing the problem solved. It's now November, and still no album. i've contacted eMusic multiple times via email and have received no human response, not even a 'we're looking into it', just an automated 'rate our customer service' form. i re-contacted a CD Baby rep about the problem, and received this in reply: "...I understand your frustration as eMusic has been unresponsive to my inquiries as well. It's very strange. They've usually been very responsive, getting a reply back by the next day but lately (about the last month or so) they never reply back. The "Vertical Lines A" album is not the only one they've been having issues with. I've already emailed my tech contact there 3 times asking how we can resolve this. I'll email them once again after I send this email." This is extremely disheartening. i'd like to hope that this is just a misunderstanding, but i am not impressed regardless. This certainly needs to be resolved, if only because it's a damn shame. What the hell is going on? Can someone involved in this blog at least look into it? Or something? Anything? In addition to being a (very happy) CD Baby subscriber, i’m also a musician. For the past six months, i’ve been trying to get my newest album up on eMusic through CD Baby. After the first three months, i talked to a customer service representative at CD Baby, who said that eMusic now would only post albums from artists that specifically requested it.

So, i was a little disappointed, but i went ahead and requested it back at the very beginning of August, believing the problem solved. It’s now November, and still no album. i’ve contacted eMusic multiple times via email and have received no human response, not even a ‘we’re looking into it’, just an automated ‘rate our customer service’ form. i re-contacted a CD Baby rep about the problem, and received this in reply:

“…I understand your frustration as eMusic has been unresponsive to my inquiries as well. It’s very strange. They’ve usually been very responsive, getting a reply back by the next day but lately (about the last month or so) they never reply back. The “Vertical Lines A” album is not the only one they’ve been having issues with. I’ve already emailed my tech contact there 3 times asking how we can resolve this. I’ll email them once again after I send this email.”

This is extremely disheartening. i’d like to hope that this is just a misunderstanding, but i am not impressed regardless. This certainly needs to be resolved, if only because it’s a damn shame. What the hell is going on? Can someone involved in this blog at least look into it? Or something? Anything?

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