eMusic Remote
On Tuesday, eMusic unveiled two big additions to the site: audiobooks and the new download manager, eMusic Remote. Unfortunately, some problems with the 1.0 release of eMusic Remote have caused headaches for some iTunes and Mac users. We apologize for this, and our first priority right now is a patch to enable eMusic Remote and its several key new features (most notably syncing) to function correctly. Until then, however, we wanted to share a few workaround solutions that will allow you to continue downloading painlessly.
Before jumping into the technical stuff, we want to reemphasize that customer satisfaction is of the highest importance to us, and even one user having problems with our product is one more than we would like. Our engineers and customer service team are reading the message boards and the comments sent to our developer site very closely, and are responding to the issues they are seeing. It also seems worth pointing out that the actual number of people having issues with Remote is relatively small — the majority have installed just fine, and are downloading and syncing without any problems. Those that are having trouble are just more vocal about it, and understandably so.
Below are a list of the more common issues facing eMusic Remote and some temporary solutions. If you are having a problem that is not listed here, you can either consult this list or contact customer service, who will be glad to help.
iTunes Syncing Bug
PROBLEM: eMusic Remote crashes when you download a file.
SOLUTION: eMusic Remote is crashing because of a communication error between Remote and your iTunes. To allow your downloads to process as usual in this case, you need to disable syncing. To do that:
01 Open eMusic Remote.
02 Look for the Media Library Sync section and click Change Settings.
03 Under the Your Media Library section, select Disable Syncing.
However, in some instances Remote will be stuck trying to download content, and won’t allow you to update your syncing options. In cases like that, you will need to change your downloading profile.
To do this on a Windows 2000 or XP machine, go to:
C:\Documents and Settings\YOUR ACCOUNT NAME\Application Data
In the Application Data folder, simply rename the folder “eMusic” to “eMusic.bak” or anything like that. Now, relaunch eMusic Remote, disable syncing and download away.
For non-2000 or XP operating systems, click here for exact details.
Installing on a Mac
PROBLEM: If you do not have an administrator account on your Mac, eMusic Remote will not have permission to complete its installation due to file permission problems.
SOLUTION: DJAdequate very elegantly posted the fix for this one on the message boards. Quoting him:
You can fix this by right clicking on the programs icon, choosing show package contents. Then select get info on the contents folder and changing the owner and permission to your account, or all accounts. Choose apply to enclosed items, and voila.
Windows Install Prompt
PROBLEM: When installing Remote on Windows machines, a prompt will tell you to close out of Firefox or IE while displaying an “OK” button that seemingly does nothing.
SOLUTION: Simply close out of all your browser windows. Once they are shut, the Remote installation will commence.
Once again, we’d like to apologize for the trouble, and we are grateful for your patience. eMusic Remote offers many advantages to the old Download Manager, and we are confident that once we get through this 1.0 period, you will be as excited about them as we are. Extensions, plugins and a whole host of other opportunities are now possible due to the open-source coding, as well as the new .emx extension, which offers flexibility for the many tech-savvy folks in our ranks. We will have a patch ready for launch in the near future, and merely ask that you please bear with us until then. Thank you.
Oh and btw, in a nice “Not only am I the President of Hair Club for Men” twist, my Remote has been completely on the fritz all week, making me the Official In-House Guinea Pig for the patch. So I know how you’re feeling. But seriously, a solution is not far off.
Unfortunately, the 1.0 release doesn’t really work any better than the beta did. It still neglects to keep you logged in, even though the browser is part of the app. This was quasi-acceptable when the two programs were separate, but not anymore.
There’s also a really strange bug that makes the entire app the height of the menu, and the width of the first three menu options. To resize it, you have to grab and drag a corner, and hope that you don’t accidentally activate a the dropdown–because you’ll have to start over.
(And before you say it, I did send in bug reports on these issues months ago.)
Egads, it’s either a little worse or a little better now. Not sure which. ;^)
It is possible (this is on Windows XP, mind you) to resize the eMusic Remote via dragging the bottom-right corner to the size of a single pixel. At least double-clicking that pixel (or right clicking the app in the taskbar) can re-maximize it where the bottom-right corner is again active for resizing, but that sure is a WEIRD way for an app to act.
thanks for the comments. i will make sure that the developers see your posts.
So far its worked flawlessly for me. It’s great to have a Linux solution that works as well as its Windows and Mac counterparts.
I am extremely unhappy with emusic. Your new download manager does not work on either of my two machines and I have been left with finding temporary solutions. I’ve been able to adapt my personal machine to a non-emusic solution, but my wife, a new subscriber, has been unable to cope. Good going emusic, you’ve probably lost a new customer due to what a former lead project manager/senior programmer (myself) can see as only real incompetence with your testing protocols. Please spend some money and get some real QC people to test this stuff before you put it into your paying customers hands. And, please do not call this Version 1.0 — it’s obviously beta and should probably be about 0.6 in my opinion. If you really want to irritate your customer base even more, then keep posting drivel such as this post instead of doing the obvious — get rid of this non-working program and make the old download manager available again. I was not going to comment and let you guys sort thru this, but this post just irritates me to no end.
So basically Yancey if i’m reading the spin correctly then - it’s our way or the highway!
“I have seen quite a number of comments suggesting that Remote is some sort of iTunes clone. That’s not at all true”
But it is.
“and the big advantage (which is, right now, admittedly buggy) is the syncing functionality”
Which in no way shape or form could have been built into the old DLM????????
(nor could the handling of a new text based file type???)
The sad thing is that firefox\mozilla whatever is a great browser BUT not the best at downloading especially for slow or erratic connections, hence download managers.
You had a simple program that done it’s singular task very well, if files failed to download FULLY it would handle the situation gracefully you could see the error and resume, now you cannot. eMusic Remote says all’s hunky dory until you play the track later
and notice it just cuts out, you then must re-download it from scratch, maybe a whole album if you have clicked download all. Will this issue be fixed (even acknowledged) as it’s as much a mozilla issue as anything else. For most people this will not be a problem but there is now an element of babysitting downloads and if i could quote you once again
“we want to reemphasize that customer satisfaction is of the highest importance to us, and even one user having problems with our product is one more than we would like”
Try testing eMusic Remote on ISDN, dialup, a wireless network that routinely drops it’s connection. Who knons maybe a download manager extension/plugin like leechget or flashget may solve the above problem, but can’t you see the irony of that possible solution, I wouldn’t hold my breath for a fix on this issue.
The best thing about emusic is the music, not the cool extensions, not the crazy zany things mad programmers will be able to do with the new file type, and certainly not duplicating a browser that will never be as good as what it’s trying to emulate.
The only point of the browser approach of eMusic Remote is if eMusic were to pull the site from general browser view on the web and force people to use the site exclusively from eMusics own browser, ala iTunes, and that’s not going to happen is it?…….is it?
“The only point of the browser approach of eMusic Remote is if eMusic were to pull the site from general browser view on the web and force people to use the site exclusively from eMusics own browser, ala iTunes, and that’s not going to happen is it?…….is it?”
Well, for what it’s worth, if it ever DOES happen, you can count me out.
“The best thing about emusic is the music, not the cool extensions”
Oh, to be able to go back to
1) That music looks good
2) download album
3) done
instead of
1) wtf am I logged out again?
2) whoops, just deleted previous download history due to the application freezing and clicking in the wrong place
3) daily download button is only visible when not logged in, log into the site and it vanishes
4) halfway through an album download, whoops cut out on me, time to redownload and sit here watching the PC screen half the day to make sure it works
5) ….blargh blargh a blargh blargh.
I just upgraded to the 100 songs a month option, but I might just cancel everything and be done with the sudden amounts of hassle added to a previously fine and NOT BROKEN service.
I’ve been on here for a long time, but if I’m thinking of jumping ship, I can’t see many newcomers to the site bothering to struggle with all the problems created by this “upgrade”.
Wait a second. Is that what happened to some of my downloads? Remote dropped them? I thought I was missing tracks because I clicked on them before the page finished loading or something.
Yeah, that’s bad.
(Not that my scenario is much better, mind you. At least clicking without it registering the click doesn’t subtract a download credit.)
So emusic is aware that some people are having technical difficulties with the new dlm and is working to resolve them. That’s a start. Now, as for those of us for whom the new dlm is a nuisance, solving a nonexistent problem and meeting a nonexistent need, when do we get our nice simple dlm back?
“Wait a second. Is that what happened to some of my downloads? Remote dropped them? I thought I was missing tracks because I clicked on them before the page finished loading or something.”
Yeah, if your connection drops out while downloading a track, you can’t resume it like you could with the old one. It’s happened to me a few times and I’m on broadband - there’s quite a lot of dial up users going nuts on the forum about it.
I just cant get emusic remote to work on WIN XP.. when i start the program inmediately i get that the program need to shut down because of an error, and logically I cannot download any music… I’m sick of this poor service offered by emusic.
Emusic should of kept the old DLM available until the new Remote was stable.
The new emusic remote sucks. It’s unreliable, it takes over my computer, it won’t let me download what I want. It requires me to log in more than once, it’s unstable. I could go on and on, but why bother? Based on the number of complaints about the product on the Bulletin Boards at emusic, the folks at emusic don’t really care if their members hate the new product. They are determined to force it down our throats anyway.
And for what? This could all be solved by simply allowing users to either stick with the old DLM or opt for the new remote product. But you can’t even do that. And you can’t uninstall the new product and go back to the old. It’s absolutely horrible, and has caused me to begin to despise emusic as a corporate entity.
Listen to your members and do the right thing!!!!!
Just another emusic subscriber adding his two cents: the new emusic remote was really a poor idea. I downloaded it a few days ago but refrained from using it, as I watched complaints pile up on the message boards. I’ve got a mac so I was pretty sure I would just stick with the old download manager. But I’ve just found that, upon installing the new emusic remote, the old download manager is no longer functional. And the old download manager can not be re-downloaded, or re-installed.
This is very frustrating, and the first major complaint I’ve had with emusic. No one wants to have to use a completely different, poorly designed brower to download their music. It was a far better system to download tracks through my regular browser, firefox. Please make the old download manager available for download.
“Yeah, if your connection drops out while downloading a track, you can’t resume it like you could with the old one.”
Why not? What does the “resume” button do?
“Why not? What does the “resume” button do?”
You can’t resume it because Remote says the download is complete, even if it just downloaded 1 percent of the file. You must restart all downloads that were currently
downloading from scratch.That means navigating to each of them from within the browser and clicking download again for each track.
The resume button is only for when YOU pause the download, which is pretty useless in this instance.
Try it if you don’t believe me, plug out your broadband whilst downloading to emulate the problem of someone losing a connection.
I believe you. Just asking. Mine is working perfectly but horrible for those having probs.
I’m more directing my last statement at the eMusic developers who are supposedly reading this blog! LOL! if they try it they will see what a POS the new DLM is for certain people.
But i’m afraid our calls of woe are falling on deaf ears and eMusic is just gonna weather the storm and ignore issues like this.
“It also seems worth pointing out that the actual number of people having issues with Remote is relatively small — the majority have installed just fine, and are downloading and syncing without any problems.”
Um … how do you know that? My experience in life is that the “vocal minority” can represent a majority who is also having troubles, but silently. I installed fine, download fine. But I can’t sync to Windows Media Player. I’ve described my experiences in detail over on the message board. Hopefully the software team is looking at that problem too.
I have a problem with Remote that is not addressed here. I intalled “remote” but when i go to download a track I get the “Get More Downloads” page and I am already logged in. Is eMusic requiring me to upgrade the music account or start a audiobook subscription in oder to download any songs?
Also in “my account” there are no details as to how many downloads i have remaining or what day my subscription renews.
I have downloaded the new emusic remote and I did not have a problem. I really like the new tool. I did have one song that developed a problem and I had to redownload it.
I think emusic should be praised for taking a chance and doing something new. Of course they should fix any problems that exist. But the new down load tool does add some class to the site.
I went to download part of my subscription today. And I had to update to remote, which I did not want to do. And you know what happened?
It downloaded half of ever song. The MP3 reads as the full file time, but when you play the song only half is there.
I am so very pissed.
Why can’t I just have good music without the stupid unnecessary hype?
I have had some of the same issues listed here. Especially frustrating is Remote’s tendency to label as complete any interrupted download.
Like some others, I was not going to post a complaint until I saw Emusic’s assertion that only a few subscribers are affected. Looking at the ratio of pro versus con comments, I would suggest that it is no small minority experiencing problems with the new DLM.
As a dial up user I strongly urge Emusic to maintain the old DLM as an option for those who prefer a stable and proven platform from which to enjoy Emusic’s bounty.
Five days after my initial post, emusic still has not fixed the problem and has pretty much ignored those of us with problems. emusic has not even put a notice on the download page that there may be problems. emusic has not responded to any of my posts either here on the blog or on the emusic site.
I think that I have the solution — amazon has opened their drm free music download store today and even though it is not as cheap or as diverse as emusic, i’lll probably be looking more at using amazon than itunes (definitely) or emusic (very likely).
emusic — stick to doing what you do well — music downloads and forget about ebooks.
Give us back the old download manager.
James, no one is being ignored. A patch is being worked on (they are testing my computer with it) and it is the biggest priority here. It’s coming.
I have 2 days left until my downloads expire so I decided to download an album, which forced me to upgrade to Remote. After starting, the Remote simply doesn’t recognize .EMP file opened when I click on Download All, it just opens it up as a text file and shows me characters like “fFhjYwoijZko…”
I’ve tried everything to make it work and I’m a programmer so I’m really annoyed that I’ve spent all this time on an activity I used to enjoy. In 2 days I lose my downloads so I am now really tempted by Amazon’s new service too.
Improvements to your service are always welcome but you need to ALWAYS have a backup plan to allow customers to keep using your service, like allowing us to continue using your old download manager for a set amount of time (like 6 months), until you absolutely confirm that the new solution will actually be an upgrade for everyone.
I’m one of the “few” customers that cannot get the new DLM to work. Yes - I really do know what I’m doing - I’ve been a software developer for many years. My guess is that since I’m trying to download on a network that sits behind a firewall/proxy server, I cannot access to download site. I have no control over the firewall/proxy server settings, and I’m certainly not going request that my IT group make changes so that I can download music.
There is only one good solution for your suffering customer base - bring back the old download manager ASAP!
While emusic is at it, how about a refund/credit for the month of September? Why should I pay for music I can’t get?
I agree with a post-er above: you used to have a nice simple program that did its thing (downloading, resuming, remembering past downloads) BEAUTIFULLY and simply.
I don’t want a pseudo-browser with “cool features.” I want a nice simple program that does what it needs to. I don’t need synching with another media player, etc.
If you want the bells and whistles for the kiddies, fine, but DON’T GET RID OF THE GOOD OLD SOLUTION! The old download manager was so simple, I can’t believe you’d have problems maintaining it over time.
PLEASE DON’T SCREW UP!
PS - I’ve been a subscriber since your very very early days. eMusic has been a model for what music downloading should be. PLEASE DON’T ALIENATE YOUR LOYAL BASE.
The new DLM is working fine for me, but I found it interesting that the Amazon version is basically a copy of the old eMusic DLM….!
I am joining the (ever expanding) group of subscribers who are having problems
with eMusic Remote, my problem is that I’ve downloaded a bunch of albums and I’ll have to
do it again because half of the songs are incomplete… what a pain.
I’m a Firefox user and I am used to tabs, I’m really out of luck with this new software
plus the navigation is awful.
I add my vote to get the old eMusic downloader back ASAP
In the meantime I guess I’ll be looking for other places to get my music.
i can’t get on emusic at work, so i can’t test this theory at the moment, but don’t we still have the option to turn off the download manager in account settings? i know you can’t use the “download all” feature when you do that, but you could download song-by-song and avoid using emusic remote until the kinks get worked out.
speaking to the matter at hand, it is highly annoying that emusic remote says a download is complete when you lose your connection — that’s not a problem that affects a “relatively small” number of users, that’s a problem with the program itself that needs to be worked out.
Being completely unaware of problems others have experienced with eMusic Remote, I foolishly downloaded it when forced to do so yesterday. I have spent hours messing with it, and I am just sick. I have been a happy subscriber since 2001, but I have made the decision that if the problems are not fixed by my renew date (the end of October), I will be cancelling.
I am still on dialup; the new software downloads two tracks at a time, and my connection just can’t handle that. I have tried workarounds, but the software blocks me at every turn. Yes, as someone else mentioned, I can download one track at a time. Who wants to run back to the computer every so often to see if it’s time to download another track? I don’t have the time or the inclination to Manage 90 downloads every 30 days in this manner.
My requests:
1. I want only one track to download at a time.
2. I do not want tracks to show up in my eMusic folder until they are completely downloaded.
3. I want to be notified that a track was aborted before being completely downloaded.
4. I want a simple interface, not this crazy, ugly thing that won’t let me go back to my last view. (I have opened a separate window for eMusic to work around that issue.)
5. Actually, I want the old, simple, perfectly functioning Download Manager back.
So, Yancey, if a patch is being developed and will be tried on your machine, why doesn’t eMusic give us back Download Manager until this new thing functions. I’m betting the “few” of us are many more than you think.
Is there a relationship between roll-out of eMusic remote and firing the entire eMusic customer service department? Like others here, I have had nothing but problems with the eMusic Remote. Worse, while grappling with the new interface, I attempted to “top off” my subscription in order to complete the tracks on an album I was downloading. Instead eMusic “upgraded” my account to a more expensive plan with a higher cost per download than my old plan. Four (yes, four) separate attempt to fix the problem by contacting eMusic over the course of 10 days have resulted in zero response other than automatic replys.
What is going on at this company? I have been a customer for years but this is going to make me cancel ASAP unless I get a positive response from the company.
I am CURSING the day that I foolishly downloaded this absurd “eMusic Remote” software and replaced my old Download Manager. What the heck is it with you guys ? Did you ever TEST the damn thing properly before releasing it to your unsuspecting paying customers ? It is HIDEOUS in every way. Unreliable, unsatisfactory, unstable and more full of bugs than an entomologist’s display cabinet. It CONSTANTLY drops out, puts incomplete downloads into iTunes, and stuffs up completely. If it were FREEWARE it would still be grossly overpriced, but it is software that forms part of what customers PAY for when they are subscribers to eMusic. You guys have a damn cheek releasing such APPALLINGLY UNSATISFACTORY sofware, and your so-called “work-arounds” do NOT solve my problems at all. eMusic is a music DOWNLOAD SERVICE. If a customer cannot be guaranteed that he/she will be able to satisfactorily download as and when he/she chooses - WITHOUT HASSLES AND MALFUNCTIONS - then the service is simply rubbish. GET OFF YOUR ASSES GUYS, and get this DISASTER fixed up at once. In the meantime BRING BACK THE OLD DOWNLOAD MANAGER IMMEDIATELY. At least it worked.
Ron Huttner
Melbourne
Australia
i’m also experiencing problems with incomplete songs being ‘downloaded’. this is pretty rubbish emusic, please just let us have the old dlm which worked fine. I don’t need anything more than that gave me…
Some problems evident in my Windows XP install of the new DLM. 3 songs from each of two album downloads only got first 60 seconds of music. I logged into my profile on eMusic site and was able to re-download complete songs.
On my Suse 10 installation new DLM is a no starter. I do get to watch the remote icon pulsate in an entertaining manner for about a minute and then nothing.
The Amazon DLM is much easier to deal with and I don’t have to pay a subscription fee. Think I’ll switch to that store for a while and un subscribe from eMusic. No sense paying for service I can’t use.
You have abandoned us!
love don’t live here anymore
WHERE’S THE PATCH, KENNETH? THE PATCH, WHERE IS IT? DON’T LIE TO ME KENNETH.
You should be commended for giving people a place to comment and pilloried for doing nothing about satisfying their complaints. The new download manager is a joke. It’s as ugly as firefox without any of the perqs. It’s as slow as Azureus without any of the utility. It’s like a web browser… without the web! And the best part… that *GIGANTIC* ad on the side of something I pay twenty dollars a month for. Wow. You guys sure know how to make me feel like a “valued” customer.
All of which would be vaguely tolerable if it actually worked. But, of course, it doesn’t. “sync to iTunes?” Wouldn’t that include album artwork? Apparently not. So what you’re saying is I have to endure some castrated Mozilla derivative in order to even *see* my music… and then get taunted by it over and over as it fails to download?
I do 90 downloads a month. Have since 2005. If I have to put up with this, it ends now. The Remote is like a cruel parody of iTunes. So long #2, hello dustbin of history…
Has anyone contacted the consumerist? I’m thinking about it. Very very frustrating.
bleugh… ended up canceling my subscription to e-music because of this. Is e-music on some sort of self destruct mission or something?
I must say- emusic remote is a terrible application. I’m in my first month of eMusic membership- but I REALLY don’t like all the hassle associated with the stupid remote application. Ugh! Re-enable the DLM or give me a program that works. Otherwise it’s back to iTMS for me!
Emusic Remote was forced upon me and it never worked. I have been wasting hours and hours trying to get it functioning but so far vain. eMusic Customer Support sends me instructions which are either superfluous, telling me to do things I already told them I tried, or useless.
I am one of those guys who was completely satisfied with the old, simple, reliable DLM. Even if it did function, I would only use it to download my music, nothing else. I can understand that other customers love to have a more sophisticated DLM but I do not understand why eMusic does not offer the option of keeping the old DLM (or a similar basic programme, e.g. ‘Remote-light’).
And now that I see that there are so many problems with this wonderful example of progress, I find it a definitely insult towards their customers that e-music does not immediately put the old DLM back on line.
By the way: these are my problems
1. There is a ‘Network Timeout’ message every time when I try to make a connection, e.g. via the buttons under EMUSIC STORE.
2. If I go to DOWNLOAD MANAGER, and press RESUME, it looks like all the files are being downloaded (and indeed they appear as such in their download directory, however all with size ‘0′). If I then try to play a song, Windows Media Player gives me the next message:
‘Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.’
There is nothing wrong with my internet connection, and it does not make a change whether my Firewall is activated or not.
Ummm, So I was using a system information tool, and I saw the emusic dl manager (the old one not the “remote”) still was registered and had a exe file still in the same place. So I say umm wtf and I run the program, lo and behold there is the old dl manager just like it use to be. Yancey, I’m relatively OK with the new remote. It’s bloated, silly and takes too long to load but I’ve only had one song say it was finished and it wasn’t.
However
1)if the old program is there are there reg key one can change to bring it back from the dead
and/or
2) What files in the “emusic download manager” folder are no longer necessary and can be trashed. Please note the “Emusic Download Manager” has been “uninstalled” from this computer. (and yet still works)
I prefer the old eMusic downloader. I wish they’d just made a Universal Binary of it. The new one looks ugly and doesn’t work properly.
Well for a couple of weeks now the remote has been scrapped and the old download manager is available. And lots of us are happy again!
I can’t see many people even trying the remote again if they post it again. I certainly won’t be.
Lets just hope that they don’t try and bring it back - there is just no need for a full browser application.
Thanks,
Add me to the list of those who would rather have the old, extremely simple, utilitarian download manager back. I have been a loyal subscriber for over two years now and consider eMusic (along with SomaFM’s Indie Pop Rocks) to be largely responsible for widening my musical horizons and freeing me from the pain and misery that is “top 40″ mainstream music.
The old download manager was:
1. Simple
2. Easy to use
3. Reliable
4. Unobtrusive
The new software is:
1. A cheesy attempt at self-promotion (i.e. the endless eMusic adverts that are shoved in your face at every turn. No thank you, I would not like to share eMusic with my friends. Please stop asking me EVERY TIME.)
2. A poor attempt to emulate various aspect of iTunes which I also DON’T USE because I hate the interface.
4. Buggy. For the last two albums that I recently download the software skipped first track the first time through. I had to go back in and re-download those tracks. What gives? I’ve never had that happen before.
5. Confusing. I find it easier to navigate eMusic via my normal web browser and only use the Remote software to download the actual tracks. I can’t stand trying to do both things inside of the Remote software.
Whew, I feel better now. Thanks for listening!
I loved the functionality of having it all in one app, and I loved how it was syncing with iTunes, at least until recently, and I can’t seem to get it to return to doing so. I used to hate the extra step to remember to drag things into iTunes (had I already done it? If I redrag the folder, will I get dupes in iTunes, etc.)
This is odd, but I found this thread when I went to crash city, despite using the Remote over the last few days and it working well (I’ve used Remote before on other machines and liked it better than the old manager). In fact I put Remote on this machine after the old manager was crash city while trying to download some albums.
Anyway, tonight it started crashing on “Download All” but, after some fumbling about and disabling syncing, I was able to download by clicking the single-file download button next to each track (which gave that odd “if you close your window” error on the first selection, but none subsequent).
I’ll keep fooling around and trying to deal. I’m thinking, maybe, this might have something to do with Norton being on this particular machine.
Maybe this helps?
On a Windows Vista machine the folder you want to rename is located under appdata/roaming. There you will see an eMusic folder and this is the one you want to rename. If you rename the other Emusic folder found under Local it won’t correct the problem. Yes, I’m in the same boat as the rest of you and I concur. I wish eMusic would simply correct this problem. I emailed them awhile back and never received a response. This is the second time I’ve had to rename this folder and it’s getting old now.
Update: I removed Norton from this machine which was giving me all the problems and download manager is working great (it already works well on a couple of other machines I use).
Something about Norton and this software don’t get along, and since Norton is some awful bloatware thing anyway I was happy to remove it.