Comments on: now playing: audiobooks

By: whataslacker

whataslacker — Thu, 20 Sep 2007 00:45:24 +0000

not interested in the audiobooks. and the pop up said I only needed the new software to download the audiobooks. but I could not finish my subscription without installing the new software???

I will be cancelling my subscription and removing the software. Thanks for nothing. If I wanted iTunes I would be shopping with them.

By: xtrev

xtrev — Wed, 19 Sep 2007 22:43:51 +0000

I agree with bklynd 100%.
Audiobooks - whoopee, who cares.
How about fixing the DLM and at least acknowledging the problems?

By: bklynd

bklynd — Wed, 19 Sep 2007 22:00:23 +0000

Come on, guys, there is a new complaint on the message board popping up every 10 minutes. Lets’ review:

1) Can’t install DLM.
2) DLM doesn’t work or has annoying bugs.
3) Why can’t we use old DLM like you claim in your help page.
4) What is the audiobook plan - people can’t understand it, details are difficult to find.
5) People getting signed up for the plan unintentionally via email or (apparently) the DLM interface itself.

In the past I’ve commented about how blithely ignoring the customers’ reality and just blogging about your favorite bands is going to piss people off - this is one of those moments when some well-crafted damage control is called for.

By: The Drake Equation

The Drake Equation — Wed, 19 Sep 2007 13:29:40 +0000

That’s supposed to read Firefox plus DLM, obviously this page won’t let you use the plus sign.

By: The Drake Equation

The Drake Equation — Wed, 19 Sep 2007 13:26:32 +0000

I also would like the old DLM back, the new one reeks of iTunes and is utterly pointless when Firefox DLM done the job much better. If my connection is dropped remote downloads half files and says they are complete, the old DLM would tell you there was an error and let you resume after a dropped connection. Just one issue of a host of issues with this crap.

By: semtex

semtex — Wed, 19 Sep 2007 12:38:22 +0000

On the third try I managed to install the new program. Don’t like it. Interestingly enough, while emusic says the new download manager is only really required for audiobooks, the act of installing the new program seems to have uninstalled the old one. Not that the old one was giving me anything other than a popup that required me to try downloading the new software anyway.

Dear David Pakman: how about letting us decide which we prefer? With the exception of one small company’s output I don’t do audiobooks, and that company is dead set against selling their stuff as mp3s anyway. I’m not going to subscribe to emusic’s audiobooks service. Not today, not tomorrow, not the day after. So please can I have my easy and reliable DLM back?

By: BenA

BenA — Wed, 19 Sep 2007 06:49:36 +0000

Nevermind….I found the booster packs, which are more expensive than before.

By: BenA

BenA — Wed, 19 Sep 2007 06:25:07 +0000

What’s happened to booster packs? I don’t see any way to order them anymore. Did you eliminate them, or is the link just hard to find?

By: BenA

BenA — Wed, 19 Sep 2007 06:14:24 +0000

I’m delighted that emusic is offering audiobooks, but as the service is currently designed, I’m going to stick with audible.com, which has a wider selection and let’s me roll my unused books over from month to month (the .mp3 thing doesn’t make a bit difference to me).

What would truly distinguish emusic’s audiobooks would be allowing music subscribers to use music credits to download audiobooks (say 25 or 30 songs per book). That kind of flexibility would really be wonderful!

By: semtex

semtex — Wed, 19 Sep 2007 01:34:40 +0000

I don’t like itunes, I don’t want anything that imitates it, and I can’t install Remote. And I can’t use the old DLM. This is not good. Switching back to the expensive booster packs is also not good. How many ways can emusic annoy a longtime user in a single day? Looks like today’s the day I find out.